Junior Velvet

Other Countries

We deliver worldwide! Shipping costs and delivery times vary by location. Simply add items to your cart to see exact delivery options and rates for your country.

Please note: International duties and taxes may apply depending on your location. For detailed information about potential charges, please check your local customs website.

Need your order by a specific date? Our customer care team is happy to help you choose the right shipping option – just reach out!

Archive Sale products are excluded from this policy.

• Exchanges (Free)
• Store credit (Free)
• Refunds ($12.50 return shipping & handling fee)

• Our regular Returns Policy applies to all discounted and on-sale items, excluding Archive Sale
• We’re unable to accept returns on opened cushion inserts.

Archive Sale

• Products purchased from our Archive Sale are on final markdown and cannot be returned or exchanged.
• We are unable to retroactively honour any Archive Sale discounts on previously purchased items. 

• Select the correct portal below based on your location.
• Enter your order number (this can be found in your confirmation email) and email address, then click “Get Started".
• Select the item(s) from your order that you would like to return / exchange and tell us why.
• Choose whether you’d like to exchange your order or return it for a refund or store credit. If you’re exchanging, please select ‘Shop Now”, then choose the item you’re swapping to.
• Once you have reviewed your return, click ‘submit return’.  Our system will then generate a shipping label.
• Pack your item(s) securely in the original box (or suitable packaging) and attach the shipping label.
• Drop your parcel off at your nearest post office.